Åsa & Ulf Nomark - Nomark Sweden - logo

Notice before reading these terms: Both for you and for us, it is always nice to have clearly specified what our service entails and how the setup is intended to work. However, it is always most important to us that you, as a customer on our webshop or participant in our activities, are satisfied, so don’t hesitate to contact us if there’s anything you wonder about or want to change.

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  1. About Nomark Sweden AB
  • The company is based in Kungsbacka, Sweden. The company’s mailing address is Kivra: 559289-7606, 106 31 STOCKHOLM.
  • If you wish to contact us, please send an email to info@nomark.se with your inquiry and contact information, and we will get back to you shortly.
  1. Ordering
  • Once you have completed your order, an order confirmation will be sent to your email address. The confirmation will contain all the details about the products, prices, billing, and delivery address.
  • If there is any error in the order confirmation, you should immediately contact us via email at info@nomark.se.
  1. Delivery
  • Digital products and services are usually delivered directly to your email address. If you have purchased a download, such as sheet music, it will also be available under “Downloads/nedladdningar” on “My Pages.”
  • If you have purchased a physical product, our normal delivery time is 2-14 days. NOTE! Orders placed on weekends will be shipped on the following Monday at the earliest.
  • If there are any delays in the delivery (without us notifying you of an extended delivery time), you should contact us via email at info@nomark.se.
  1. Prices
  • All prices in the store are stated in SEK, and all our prices include VAT. The VAT rate may vary depending on the product. For sheet music and tickets, for example, a 6% VAT applies, while physical CDs, music downloads, and courses have a 25% VAT.
  • We reserve the right to change prices due to price changes from suppliers, misprints in the price list, and inaccuracies in prices due to incorrect information. We reserve the right to adjust the price accordingly.
  1. Right of Withdrawal
  • When purchasing goods on the website, you, as a customer, have a statutory 14-day right of withdrawal from the day you received the ordered item.

    5.1 Exercising Your Right of Withdrawal:
  • You must notify us of your decision to withdraw. The notification should be sent to us at info@nomark.se. In your message, clearly state your name, address, email address, order number, and the items for which you wish to return.
  • You should promptly and no later than the statutory 14 days after the withdrawal notification, return the products to us (applies only to physical products).
  • You are responsible for the return shipping, delivery, and condition of the products upon return. Therefore, the products should be sent well-packaged and in their original packaging.
  • Regarding the refund amount, we reserve the right to deduct an amount equivalent to the depreciation of the product’s value compared to its original condition if the product has been used or damaged.

    5.2 The right of withdrawal does not apply to:
  • Products that have been sealed (with a seal) for reasons of health or hygiene and where the seal has been broken by you.
  • Products that are sealed audio or video recordings, and the seal has been broken by you.
  • Custom-made products specifically tailored to you or with a clear personal touch according to your specifications.
  • Services that have been fully performed and for which you have explicitly consented to the service starting without the right of withdrawal.

For more information about the statutory right of withdrawal, see here

6. Complaints and Grievances:

  • We inspect all products before they are sent to you. If the product is still damaged or incorrectly dispatched upon arrival, we undertake, in accordance with applicable consumer protection legislation, to remedy the issue free of charge.
  • You must always contact us for approval before returning a defective item.
  • The complaint should be sent immediately after the defect is discovered.

6.1 How to proceed with a complaint:

  • Any faults or defects should always be reported to info@nomark.se, providing your name, address, email address, order number, and a description of the defect.
  • If we fail to remedy the defect or provide a similar product, we will refund you for the defective product in accordance with applicable consumer protection legislation. We will cover the return shipping costs for approved complaints.
  • We reserve the right to reject a complaint if it turns out that the item is not defective according to applicable consumer protection legislation. For complaints, we follow the guidelines of the General Complaints Board (Allmänna Reklamationsnämnden), see arn.se.
  1. Limitation of Liability:
  • We assume no liability for indirect damages that may arise from the product.
  • We do not accept responsibility for delays/errors due to circumstances beyond the company’s control (Force Majeure). These circumstances may include labor disputes, fires, wars, official decisions, reduced or non-delivery from suppliers.
  • Furthermore, we do not assume responsibility for any changes to products/product features made by the respective supplier and other factors beyond our control.
  1. Product Information:
  • We reserve the right to any printing errors on this website, as well as product sell-outs. We do not guarantee that the images accurately depict the appearance of the products, as there may be some color variation depending on the display, photo quality, and resolution. We always strive to present the products as accurately as possible.
  1. Changes to the General Terms:
  • We reserve the right to make changes to the terms at any time. Changes to the terms will be published online on the website. The amended terms are considered accepted in connection with placing an order or visiting the website.
  1. Disputes and Choice of Law:
  • In the event that a dispute cannot be resolved amicably between the company’s customer service and the customer, you as a customer can turn to the General Complaints Board (Allmänna Reklamationsnämnden), see arn.se. For residents of EU countries other than Sweden, complaints can be submitted online via the EU Commission’s platform for online dispute resolution, see http://ec.europa.eu/consumers/odr.
  • In the event of a dispute, we adhere to decisions made by ARN or equivalent dispute resolution organizations.
  • Disputes regarding the interpretation or application of these general terms shall be interpreted in accordance with Swedish law.

Last updated: 4th July 2023.

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